Call: 01244 377555

Mon, Tue, Wed, Fri: 9.00 - 5.30 | Thur: 9.00 - 7pm | Sat: 9.00 - 5pm | Sun: Closed

Returns Policy

Returns We must be contacted within 14 days of the release date. Should you need to return an item you MUST obtain a Return Merchandise Authorization (RMA) by calling 01244 377555 or emailing us at sales@everythingbutbikes.com. Once you have retrieved the RMA you can then download our returns form and fill in to send back to us alongside your item. If you goods are faulty please contact us on 01244 377555 or email us at sales@everythingbutbikes.com, we will then decide the best course of action. If goods are returned outside these conditions we will charge you 15% restocking charge. Everything But Bikes are not responsible for any labour charges incurred during the fitment or removal of suspected faulty or incorrectly supplied parts (This does not affect your statuary rights). With special orders or where goods have been made to a customer specification we must reserve the right to refuse cancellation and refunds and the deduction of handling charge will be made at our discretion. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at:

http://www.legislation.gov.uk/uksi/2000/2334/contents/made

POINTS TO NOTE

  • A Gift Card is a non-refundable item.
  • To make yourself eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
  • You MUST produce a receipt or proof of purchase to make yourself eligible for a refund.
  • Our policy lasts 14 days. If 14 days have gone by since the purchase was made we CAN NOT offer you a refund or an exchange.
  • DO NOT send your item back to the manufacturer.
  • Sale items CAN NOT be refunded.
  • You WILL be responsible for paying your own shipping costs for returning your item. Shipping costs are NON-REFUNDABLE. If you receive a refund, the cost of the return shipping will be deducted from your refund.